Terms and Conditions

Effective Date: 2024

At Soinsuisse SA, we prioritize the protection of your personal data, especially in the sensitive area of healthcare and home care services. This privacy policy informs you about how we collect, use, store, and protect your information when you use our website or benefit from our home care services. We are committed to complying with applicable laws, including the General Data Protection Regulation (GDPR).

1. Information Collected
As part of our home care services, we may collect sensitive personal information. We take every precaution to ensure its confidentiality and security.

Information you provide directly: When you sign up for our services, create an account, or fill out contact forms, we collect the following information:
- Identity: name, first name, date of birth, gender.
- Contact details: postal address, email address, phone number.
- Medical information: relevant medical history, health status, treatment, or medical follow-up necessary for our services.
- Emergency contact information: contact details of a relative or medical contact.
Automatically collected information: When you visit our website, we collect browsing information (IP address, browser type, pages visited, etc.) through cookies and similar technologies to improve our services.

2. Purpose of Using Collected Information
The information we collect is processed to provide home care services, taking into account its sensitive nature:

Delivering personalized home care services tailored to your health needs.
Medical follow-up and coordination with external healthcare professionals when necessary.
Managing appointments and scheduling home visits.
Communicating with you or your loved ones about the care or services provided.
Improving our services and website to better meet your needs.
Complying with legal or regulatory obligations, particularly in public health.

3. Sharing Your Personal Information
We limit the sharing of your personal data to what is strictly necessary:

Healthcare professionals and care providers: With your consent, we may share certain medical information with external healthcare professionals, such as your primary care doctor or nurses, to ensure continuity of care at home.
Partners and third-party service providers: We work with partners for the technical management and provision of certain services (e.g., data hosting, payment processing). These partners are contractually bound to maintain the confidentiality of your information.
Legal compliance: We may be required to disclose your personal information to comply with legal obligations, such as requests from health or judicial authorities.

4. Information Security
We implement rigorous technical and organizational security measures to protect your personal information, particularly health-related data, against unauthorized access, loss, disclosure, or alteration. These measures include data encryption, restricted access to information, and regular security audits.

However, we remind you that no data transmission system over the Internet is completely secure. If a data breach occurs, we will notify you in accordance with applicable laws.

5. Your Rights
As a user of our services and in accordance with the GDPR, you have the following rights regarding your personal information:

Right of access: You may request to view the information we hold about you.
Right of rectification: You may request the correction of inaccurate or incomplete data.
Right to erasure: You may request the deletion of your personal data, subject to our legal or contractual obligations.
Right to restrict processing: You have the right to request the restriction of your data processing, for example, when its accuracy is disputed.
Right to data portability: You can receive your personal information in a structured, commonly used, and machine-readable format.
Right to object: You may object to certain data processing, particularly for direct marketing purposes.
Right to withdraw consent: You have the right to withdraw your consent at any time for processing based on that consent, without affecting the legality of processing carried out before the withdrawal.

To exercise these rights, please contact us at the following email address: info@soinsuisse.ch

6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined above, or in accordance with applicable legal requirements, especially for medical information, which may be subject to specific retention periods (particularly under health laws).

7. Cookies and Similar Technologies
We use cookies to improve user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings. Some cookies are essential for the proper functioning of the website and cannot be disabled.

8. Changes to the Privacy Policy
We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with an updated date. We recommend that you regularly review this page.

9. Contact
For any questions regarding this privacy policy or if you wish to exercise your data protection rights, please contact us:

Soinsuisse SA
Rue Jean Antoine Gautier 9 - 1201 Geneva
info@soinsuisse.ch